Frequently Asked Questions
Find answers to common questions about LaunchApp. Can't find what you're looking for? Contact our support team.
Billing & Pricing
We accept all major credit cards (Visa, MasterCard, American Express) through Stripe. We also support Polar.sh for alternative payment options. All payments are processed securely and your billing information is never stored on our servers.
Yes, you can upgrade or downgrade your plan at any time from your account settings. When upgrading, you'll be charged the prorated difference. When downgrading, the remaining credit will be applied to future billing cycles.
We offer a 14-day money-back guarantee for all paid plans. If you're not satisfied with our service, contact our support team within 14 days of your purchase for a full refund.
Yes! Our Free plan lets you explore core features with up to 3 projects and 1 GB of storage. No credit card required to get started. Upgrade to Pro anytime for unlimited projects and advanced features.
Features & Capabilities
LaunchApp supports OAuth authentication with Google and GitHub, as well as traditional email/password authentication. Two-factor authentication (2FA) is also available for enhanced account security.
The Free plan includes 1 GB of storage. The Pro plan offers 100 GB of storage. All files are stored securely using S3-compatible storage with automatic backups.
Custom domains are available on the Pro plan. You can connect your own domain through the dashboard settings. We provide SSL certificates automatically for all custom domains.
LaunchApp includes PostHog integration for product analytics. Track user behavior, page views, custom events, and more. The Free plan includes basic analytics, while Pro users get advanced analytics with custom dashboards and event tracking.
Support & Help
Free plan users can reach us through our community forum and documentation. Pro plan users get priority email support with responses within 24 hours. Enterprise customers have access to dedicated support channels.
Yes, we provide comprehensive documentation covering all aspects of LaunchApp. From getting started guides to advanced API references, our docs are designed to help you make the most of the platform.
Absolutely! We provide migration guides and tools to help you move your existing projects to LaunchApp. Our support team can also assist with complex migrations for Pro and Enterprise customers.
Account & Security
You can enable 2FA from your account security settings. We support authenticator apps like Google Authenticator and Authy. Once enabled, you'll need to enter a code from your authenticator app when signing in.
Click 'Forgot Password' on the login page to receive a password reset link via email. The link expires after 24 hours for security. If you have 2FA enabled, you'll still need your authenticator app after resetting your password.
Yes, you can delete your account from the account settings page. This action is permanent and will remove all your data, projects, and billing information. Make sure to export any data you want to keep before deletion.
Still have questions?
Our support team is here to help you get the most out of LaunchApp.